Frequently Asked Questions

Ripple is the leading provider of crypto-enabled solutions for businesses. Our mission is to build breakthrough crypto solutions for a world without economic borders.

Our solutions are faster, more transparent and more cost effective—solving inefficiencies that have long defined the status quo. And together with partners and the larger developer community, we identify use cases where crypto technology will inspire new business models and create opportunity for more people.

Through the use of blockchain and modern APIs, Ripple enables financial institutions who are part of the network—RippleNet—to send money globally, instantly, reliably and for fractions of a penny. Being part of RippleNet solves three key issues with payments:

1. Speed and certainty
2. Liquidity management
3. Transparency

With RippleNet, customers can quickly access new markets, expand their services and deliver the best customer experience in global payments today. With a single connection, customers can access the best blockchain technology for global payments, payout capabilities in over 40 currencies, On-Demand Liquidity as an alternative to pre-funding and operational consistency through a common rulebook.

On-Demand Liquidity enables RippleNet customers to leverage the digital asset XRP to bridge two currencies in three seconds, ensuring payments are quickly sent and received in local currency on either side of the transaction. XRP is ideally suited for global payments because it is quicker, less costly and more scalable than any other digital asset.

International payments, especially in emerging markets, require businesses to hold pre-funded accounts in destination currencies. It’s a costly endeavor that ties up resources. RippleNet provides an alternative. While any financial institution on the network enjoys reliable, instant and lower-cost transactions, those who use the digital asset XRP to source liquidity can do so in seconds—freeing up capital and guaranteeing the most competitive rates available today.

Ripple is a technology company and XRP is an open-source digital asset independent of Ripple. Ripple uses XRP in its solutions because it’s fast, efficient, reliable and carbon-neutral—and because it seamlessly supports our customers’ compliance efforts

Thank you for reaching out and for your interest in Ripple. Our team is continuously evaluating new use cases and if our solution is a good fit for your business, we will reach out.

Ripple is not a publicly traded company.

Ripple invests significant time, effort and resources into its intellectual property. We currently do not license rights to use the Ripple logo to third parties we do not have a business relationship with. Doing so would weaken our trademark protections. Accordingly, while we appreciate your enthusiasm for Ripple, we aren’t able to grant permission to use the logo at this time.

XRP is an open-source digital asset built to be the most practical cryptocurrency for applications across the financial services space.

Every exchange has a different process for trading XRP and their customer support, policies and practices may vary widely. It’s advisable to conduct your own due diligence before trusting any third party or third-party technology. Please note: As gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges.

Every exchange has a different process for trading XRP and their customer support, policies and practices may vary widely. Please note that as gateways and exchanges are independently owned and operated businesses, Ripple has no power or authority to escalate or resolve issues at individual exchanges. Please contact the exchange, as they may have additional information regarding the status of your transaction. If you’ve sent XRP to an address requiring a destination tag:

i. Please check if you have the wrong destination tag. If you have no existing or an incorrect destination tag, you’ll need to contact the receiving wallet/exchange to locate your XRP and see if they can credit the XRP to your account. You can validate if the transaction was properly received by viewing the XRP ledger. This link can help you research account and transaction activity.
ii. If you included the correct destination tag but still do not see your transaction, exchanges can experience delays in properly crediting XRP to your account. You will need to contact the exchange.

We are sorry to hear about your experience. Please know that Ripple does not own the XRP Ledger and therefore does not have the power to reverse transactions, even in the case of a reported theft. If you still wish to report the activity, we encourage you to submit a report through the Federal Bureau of Investigation’s Internet Crime Complaint Center (IC3): www.ic3.gov/complaint and with your local law enforcement agency.

Ripple does not endorse, recommend or make any representations with respect to digital wallets. It’s advisable to always conduct your own due diligence before trusting any third party or third-party technology.

Ripple does not endorse, recommend or make any representations with respect to digital wallets. It’s advisable to always conduct your own due diligence before trusting any third party or third-party technology.

We understand that a situation like this can be incredibly challenging. If you suspect you may be a victim of a crypto scam or have spotted a scam, below are some steps to take:

• Immediately submit a report to the FBI Internet Crime Complaint Center and IC3.

• To report a website, use this form to submit the URL to Google which may be escalated to a third party for further investigation.

• If in the US, you should also contact your local FBI Field Office and provide as much transaction information as possible.

For more information, please refer to our blog post for next steps or reach out to inquiry@ripple.com

We encourage you to conduct your own due diligence on any giveaways before you participate to ensure their authenticity. Many purported crypto giveaways are scams. If you suspect you have spotted a scam, please refer to our blog post for next steps or reach out to inquiry@ripple.com.

You can learn more about the XRP Ledger on https://xrpl.org, a community-driven resource by and for developers who build on the XRP Ledger (XRPL).

The XRP Ledger, a decentralized public blockchain, uses the consensus protocol to verify transactions. In consensus protocol, designated servers—called validators—come to an agreement on the order and outcome of XRP transactions every 3-5 seconds. All servers in the network process each transaction according to the same rules, and any transaction that follows the protocol is confirmed right away. All transactions are public, with strong cryptography to guarantee the integrity of the system.